15회차 Narrative 문제해결 경험 이야기하기 Problem solving experience

15회차 Narrative 문제해결 경험 이야기하기 Problem solving experience
Sometimes problems arise when technology doesn't work properly. Tell me a story about an experience you've had when your technology was not working. How did you solve the problem?
"오늘은 문제 해결(problem solving) 을 중심으로 과거 경험(talking about your past experience) 을 이야기하는 방법을 배워보는 시간입니다."

OPIc Strategy
1. Logical Order을 따라서 이야기를 전개할 것!
1) 문제상황 제시 → 2) 어떻게 해결했고 → 3) 왜 그렇게 해결했으며 → 4) 그 이후의 결과는 어떠했고 → 5) 그 때의 경험으로 무엇을 느끼고 배웠는지
2. 과거 시제에 주의하여 말할 것!

답변에 포함할 4 Factors
1. 어떠한 기술 부분에서 문제가 있었는지? What specific issue was it?
2. 어떻게 해결했는지? How did you solve it?
3. 왜 그 방법을 택했는가? Why did you choose the way?
4. 결과는 어떠했고, 어떤 점을 배우거나 느꼈는가? What was the result and what did you learn from it?

Useful Expressions
1.  What specific issue was it?
*갑자기 Suddenly / all of a sudden ~
a) Suddenly, the power was down.  *power 전력
b) My computer broke down.
c) It won't turn on.
* won't = will not turn on (전원 등을) 켜다
d)) It keeps turning off 10 minutes after I turn it on.
그것을 켠 다음 10분 지나면 자꾸 꺼집니다.
*keep ~ing 계속해서~하다
e)!!영작!! 무슨 이유인지 모르겠지만 내 컴퓨터가 다시 꺼졌다.
→정답: My computer shut down again for no reason.
f)!!영작!! 내 컴퓨터가 완전히 멈춰서 나는 마우스와 키보드를 사용할 수 없었다.
→정답: My computer was frozen and I couldn't use my mouse and keyboard.
g) The jammed paper is torn and remained in the copier machine.
*jam 잔뜩 밀어 넣다, 꽉 끼이다 jammed 뭉친 torn 찢어진 (tear찢다 의 pp형)
remain 남아있다
**참고**
*When did it happen? What was the project you were working on?
a)It was last week, / in the middle of ~ / my computer shut down ~
b) My computer shut down in the middle of and transferring a video file.
c)When I was in a rush to upload a file and an error popup message appeared.
d)During a group videoconference, suddenly the power went out.

2. 어떻게 해결했는지? How did you solve it? Who helped you out?
a) I made an emergency call to ~
b) I called the computer tech team.
c)!!영작!! 나는 컴퓨터를 다시 작동시키기 위해 다시 껐다 켜야 했다.(부팅하다)
*정답: I had to reboot my PC to make it work again.
d) I contacted the after sales service department immediately.
e) It took me about an hour to figure out the problem.
*내가 ~하는데 시간이 ~걸리다

3. 왜 그 방법을 택했는가? Why did you choose the way?
a) I thought that was the best way to do.
b) Actually the manual said what to do and what was supposed to happen. * be supposed to ~하기로 되어있다
c) I knew he was the man who could handle the problem. * handle 다루다, 해결하다
d) My supervisor said I had to call that number in case of emergency.
*in case of : ~경우를 대비하여

4. 그 일에 대한 당신의 생각은? What did you think of new technology and what did you learn from that?
a) I think~ / In my opinion,
b) I have to improve my computer skills.
c) So often, I said to myself that new technology is a double edged sword.
* a double edged sword 양날의 칼
d)!!영작!! 제 생각에 신기술은 내 일을 더 어렵게 만드는 것 같아요. 왜냐하면 새로운 기술이 나올 때 마다 가장 최신의 정보를 찾는데 시간을 많이 써야하기 때문입니다.
In my opinion, new technology makes my job more difficult because so often I need to spend more time to search for the most up-to-date information.
*up-to-date 가장 최신의

Possible Answers

When I was working on the report for the class, my computer broke down.So my report disappeared. I couldn't find how to fix the computer so I called my brother to help me. He figured out the way to get the report back. So I could turn →was able to hand in my report on due day.
Weak point:답변이 짧은 편이고 자신의 의견이나 느낌을 언급하지 않아 완성도가 떨어진다.
모범답안
I had a big problem with Adobe Acrobat.
It just froze and wouldn't respond at all.
It happened about one month ago when I was in a rush to draft a summary of all of the financial statements for the whole year for my boss. 문제상황 detail
Without any hesitation, I made an emergency call to our tech support team and Vince came to help me out. solution
I was sure that he was the man who could handle any computer related problems and he showed me that there are other programs that can read PDF files when Acrobat has a problem. 택한 이유
After that, I made up my mind to improve my computer skills so I can solve any problems in the near future. 느낀 점

BONUS 답안
Q: What was the most difficult thing during your school life? What did you do to overcome the situation? Please give me as much details as you can.
A:
I never got along with my teachers very well.
Frankly, school was so boring to me. It was like torture.
I did my best to pay attention, but the lessons were usually too simple for me, so I became a bit of a troublemaker.
I wasn't trying to be a troublemaker; I was just bored out of my mind.
The teachers identified me as a bad apple, and that stuck with me all through the rest of my schooling until I made it to college. 문제상황
I simply dealt with it by not taking it personally and studying things as they interested me on my own. solution
Anyhow, the good thing about all that is that it really helped me to develop a sixth sense for how to fight an unjust situation. What you learned
*재미있고도 필요 요소들을 충족시킨 좋은 답변이다.

*torture 고문 bad apple 못된 녀석 I made it to college. = I entered college. sixth sense 눈치

WRAP-UP
상황 → 방법 → 이유 → 결과 → 배운 점

자신의 경험을 예로 많이 연습해 둡시다.